Visitation Policy

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To ensure a healthy and safe environment for our patients, staff, and visitors during the COVID-19 pandemic, Nuvance Health has implemented the following visitation policy. These guidelines will help you prepare for your next visit to a Nuvance Health hospital or facility.

NOTE – Visitation is restricted at all Nuvance Health facilities at this time. Hospital specific details are listed at the end of this policy.

Included here:

  • Overall Visitation Policy
  • Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances
  • Visitation Guidelines by Hospital

Overall Visitation Policy

  • Visitors age 18 and older are allowed to visit if they meet specific requirements for approved visitation. Rare exceptions for visitors age 17 and younger may apply for patients with extenuating circumstances. Details about these exceptions are below.

  • One (1) approved visitor is permitted to visit a patient one (1) time per day for up to four (4) hours. The approved visitor can change day-to-day, although we encourage the same visitor per patient during their entire hospital stay to reduce possible COVID-19 exposure to all patients, visitors, and staff. We recommend only visiting a patient if you feel it’s absolutely necessary, such as you’re their caregiver, primary support person, or immediate family. Exceptions may apply for patients under age 21, maternity patients, and extenuating circumstances. Details about these exceptions are below.
  • Visitor must stay in the patient’s room at all times and follow all personal protective equipment (PPE) guidelines — such as wearing a medical face mask — as instructed by the care team. If the visitor exits the room, they may not be permitted to return subject to certain extenuating circumstances as discussed ahead of time with the care team. Please use the call light to connect with a member of the care team from the patient’s room.
 All visitors must meet the following requirements before they are approved to visit:
  • Visitors must arrive wearing a medical face mask. Please don’t wear a mask with a valve, or a bandana, scarf, or any other type of face covering.
  • Visitors need to show a government-issued photo ID (examples: driver’s license, passport) to check-in. Your visit will be recorded for contact tracing purposes if necessary.
  •  Visitors will be screened for risk factors of COVID-19. Temperatures will be checked:
    • Visitors with symptoms will be asked to go home for the safety of our patients and staff.
    • Visitors who pass the initial screening but develop symptoms of COVID-19 at any time during their visit will also be asked to go home. At that time, an alternative visitor may be allowed, and will have to follow the same screening process.
  • If visitor was confirmed as having symptomatic COVID-19 but meets the following conditions, they may be permitted to visit if:
    • At least 72 hours have passed since recovery: no fever (greater than or equal to 99.5 F) without the use of fever-reducing medications, AND
    • Improvement in respiratory symptoms, such as cough and shortness of breath, AND
    • At least 14 days have passed since COVID-19 symptoms first appeared

  • If visitor was asymptomatic (not experiencing symptoms) at the time of their first positive COVID-19 test and are still asymptomatic, they may be permitted to visit if at least 14 days have passed since their first positive test.

Guidance for approved visitors:

  • Visiting hours are subject to change during this time. Please see below visitation guidelines by hospital for visiting hours.

  • Entrances at Nuvance Health hospitals and facilities may change. Please see below visitation guidelines by hospital for details.

  • Nuvance Health care teams will discuss the potential risks and benefits of visiting patients at the bedside:
    • Although individuals age 70 years or older may meet approved visitor criteria, they are encouraged not to visit at this time due to their increased risk of COVID-19.
    • Please consider using technology to stay connected and offer support remotely.

  • Visitors may drop off essential personal items for patients, such as clothing, contact lenses/glasses, hearing aids, mobile devices, laptops, and chargers. All items need to be in a clear, zip-top bag no larger than a gallon size. 

The following visitors are not allowed at this time:

  • No visitors are permitted for patients with suspected or confirmed COVID-19 unless extenuating circumstances apply.
  • No visitation is permitted at medical practice offices unless extenuating circumstances apply.
  • Per state executive orders, anyone traveling into Connecticut or New York must adhere to state specific travel advisories. The list of states and territories is updated regularly. Please go to these Travel Advisory websites for the latest information: Connecticut Travel Advisory; New York Travel Advisory
  • No visitors are allowed for non-medical purposes such as going to the café or gift shop.
  • Vendors are restricted at this time to only essential vendors, which are confirmed by their receiving department.

Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances


Any patients under age 21 — Two parents or support persons are permitted; only one allowed in the hospital at a time, except at discharge when two parents/support persons are encouraged by the clinical team to be with the patient to receive discharge information.

Maternity patients — One support person and/or a doula are allowed. Doula must follow the same process as support person before being allowed to attend the birth. Support person can stay with the patient during labor through discharge from the hospital. If at any time support person shows symptoms of COVID-19, they will be screened again by the clinical team, and may be asked to leave the hospital. At that time, an alternative support person can be selected and will have to follow the same screening process. The support person must stay in the patient’s room at all times unless directed to leave by the clinical team. Coming in and out of the patient’s room poses safety concerns and won’t be permitted except for extremely limited circumstances as discussed ahead of time with the care team.

Extenuating circumstances — Two support persons are permitted; only one allowed in the hospital at a time. The patient’s care team will determine if extenuating circumstances apply and discuss these with the patient and their support person(s). Extenuating circumstances may include:

  • Imminent end-of-life situations
  • Support person is determined to be essential to the care of the patient/medically necessary. Support person can stay with the patient from hospital admission through discharge. These extenuating circumstances may include:
    • Patients with intellectual and/or developmental disabilities
    • Patients with cognitive impairments including dementia
    • Patients with behavioral concerns
    • Patients who need communication support
    • Patients who need assistance due to the specifics of their disability

  • If the patient with extenuating circumstances is a parent of a minor child (age 17 and under), one adult family member and one child may be permitted at the patient’s bedside.

Visitation Guidelines by Hospital


Danbury Hospital

Due to an increase in COVID-19 cases in the Greater Danbury communities, effective 10/30/2020, no visitors are permitted for any inpatients at Danbury Hospital unless extenuating circumstances apply. This is out of an abundance of caution and to ensure a healthy and safe environment for our patients and staff. Extenuating circumstances are covered in the above section, “Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances”.

  • Open Entrances:
    • Main Entrance at the Peter & Carmen Lucia Buck Pavilion (park in the Rizzo Garage, or valet your car)
    • Stroock Building (park in the Gold or Red garages, or valet your car)
    • Ambulatory Surgery Unit Entrance
    • Danbury Hospital Medical Arts Center (DHMAC) 

  • Maternity patients: To support social distancing in triage, the support person can escort the patient to the appropriate hospital entrance and then wait in their vehicle or offsite while the clinical team assesses the patient. If the patient is admitted, the support person will be called and then screened for COVID-19 risk factors and allowed to join the patient if they pass the screening.

New Milford Hospital

Due to an increase in COVID-19 cases in the Greater Danbury communities, effective 10/30/2020, no visitors are permitted for any inpatients at New Milford Hospital unless extenuating circumstances apply. This is out of an abundance of caution and to ensure a healthy and safe environment for our patients and staff. Extenuating circumstances are covered in the above section, “Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances”.

  • Open Entrances:
    • Emergency Department Entrance
    • Main Front Entrance

Norwalk Hospital

Due to an increase in COVID-19 cases in the Greater Norwalk communities, effective 10/18/2020, no visitors are permitted for any patients at Norwalk Hospital unless extenuating circumstances apply. This is out of an abundance of caution and to ensure a healthy and safe environment for our patients and staff. Extenuating circumstances are covered in the above section, “Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances”.

  • Open Entrance:
    • Only the Main Pavilion Entrance

  • Maternity patients: To support social distancing in triage, the support person can escort the patient to the Childbirth Center entrance, located on Rhodonolia Park, off Stevens Street and then wait in their vehicle or offsite while the clinical team assesses the patient. If the patient is admitted, the support person will be called and then screened for COVID-19 risk factors and allowed to join the patient if they pass the screening.

Northern Dutchess Hospital

Due to an increase in COVID-19 cases in the local community, effective 11/18/2020, no visitors are permitted for any patients at Northern Dutchess Hospital unless extenuating circumstances apply. This is out of an abundance of caution and to ensure a healthy and safe environment for our patients and staff. Extenuating circumstances are covered in the above section, “Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances".

  • Open Entrance:
    • Main Front Entrance

Putnam Hospital

Due to an increase in COVID-19 cases in the local community, effective 11/16/2020, no visitors are permitted for any patients at Putnam Hospital unless extenuating circumstances apply.

  • Open Entrances:
    • Monday through Friday: Main Front Entrance
    • Saturday through Sunday: Emergency Department Entrance

Sharon Hospital

Due to a COVID-19 outbreak within Connecticut’s northwest corner, effective 10/16/2020, no visitors are permitted for any patients at Sharon Hospital unless extenuating circumstances apply. This is out of an abundance of caution and to ensure a healthy and safe environment for our patients and staff. Extenuating circumstances are covered in the above section, “Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances”.

  • Open Entrances:
    • Emergency Department Entrance
    • Main Entrance

Vassar Brothers Medical Center

Due to an increase in COVID-19 cases in the local community, effective 11/06/2020, no visitors are permitted for any patients at Vassar Brothers Medical Center unless extenuating circumstances apply. This is out of an abundance of caution and to ensure a healthy and safe environment for our patients and staff. Extenuating circumstances are covered in the above section, “Visitation Guidelines for Patients Under Age 21, Maternity Patients, and Extenuating Circumstances”.

  • Open Entrance:
    • Main Front Entrance

We sincerely apologize for any inconvenience this visitation policy may cause you and your family. This is a very important way to limit the risk of possible exposure to COVID-19 to you, your loved ones, and the community. We know that visitors and loved ones play an essential role as partners in healing and wellness. That’s why this visitation policy will be reevaluated daily and removed as soon as conditions allow.

This visitation policy is subject to change.