Safe Care Promise

New Milford Hospital and Western Connecticut Health Network (WCHN) are deeply committed to a culture of excellence and compassionate care that is focused on patient safety and quality as our absolute top priority. This is our Safe Care Promise.

This commitment goes beyond any single initiative. WCHN hospitals have implemented daily safety huddles, leadership rounding and staff-level safety coach programs, all intended to support the mission and culture as we continue to focus on this promise to our patients.

Evidence-based practices are embedded in the culture of our organization, and staff members have undergone extensive hands-on training to provide the best possible care. Our employees are the heart and soul of our organization, and we are extremely proud of the work they do every single day to provide exceptional and compassionate care to our patients.

We know that every person who needs our care is a father or mother, brother or sister, son or daughter, grandfather or grandmother. Our Safe Care Promise means we give each of our patients the individualized care we would give to one of our family members, and that every day we live by values that contribute to our culture of exceptional safe care.

Learn More

We invite you to learn more about how quality and safety are measured and what our patients have told us about the care they have received.