21 Elm Street New Milford, CT 06776
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Your Hospital Bill

Your hospital bill includes the daily service charge for room, meals, and nursing care, along with charges for the laboratory, pharmacy, operating room, recovery room, x-ray and other services ordered by your physician. Separate physician bills are issued for Anesthesia, Radiology, and EKG services so that costs can be easily identified by you and your insurer. Please refer to our Frequently Asked Questions section, or contact the Customer Service Representatives if you have any questions about your hospital bill at 1-800-695-6639.

Click here to Pay Your Hospital Bill Online!

Frequently Asked Questions (FAQ)

 

I have insurance. Why am I receiving a bill? Shouldn't you send it to my insurance company?

The statement you receive from New Milford Hospital is called a first-time statement. If you provided the hospital with your insurance information when you registered, the business office bills your insurance on your behalf. Keep this statement as a reference for any future communication with us. Since insurance coverage varies, we automatically bill your claim for the full amount. If your insurance carrier pays less than the full amount or does not pay us in a timely fashion, you will receive a bill. Even though you have insurance, you are responsible for the full payment of your bill.

 

My insurance only paid part of my bill. Why?

Most insurance policies require you to pay a deductible and/or co-insurance. In addition, you could be responsible for non-covered services. Please contact your insurance carrier for specific answers to your questions. You are responsible for any balance unpaid by your insurance.

 

Why did my insurance deny my claim? What can I do?

Insurance plans do not always cover all services. You can find out what is covered and what is not by referring to your health benefits manual provided by your insurance carrier or employer. If your claim has been denied, please contact your insurance carrier for specific details.

 

What services must be pre-certified?

Since insurance carriers vary, please contact your insurance carrier for specific instructions concerning pre-certification. If an insurance carrier's pre-certification policy is not followed, many carriers impose a financial penalty to the patient or in some cases refuse to pay at all.